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Hotel Akquaaa privacy policy

Last reviewed: date pending, to be set when the hotel's legal adviser approves the text

Contents

This policy explains how personal data is processed when you browse the Hotel Akquaaa website, write to the hotel, book a room, request a transfer or ask for a proposal for a meeting or event. The key points are in the summary below.

Your data: the key points

  • Data controller: Arsatur S.A., Tax ID (CIF) A43022177, owner of the Hotel Akquaaa website. See the owner's details in the legal notice.
  • What it is used for: to reply to messages sent through the contact form and the proposal request form for meetings and events, and to deal with emails sent to info@akquaaa.com, including transfer requests. Room bookings are covered by the information provided by the booking engine, and browsing by the cookie policy. Details by channel.
  • Legal basis, retention and recipients: in the full policy.
  • Your rights: access, rectification, erasure, objection, restriction of processing and portability, by writing to info@akquaaa.com. How to exercise them.
  • Complaints: if you are not satisfied with the reply, you can lodge a complaint with the Spanish Data Protection Agency (AEPD). How to do it.

What data we process depending on how you contact the hotel

Each channel on the website that collects personal data has its own purpose. Here, channel by channel, is what data is collected through each one, what it is used for and who processes it; the fields of the two forms are those of the hotel's contact form and the meetings and events form.

  • Contact form

    Data
    Name, email address, phone number (optional), subject of the enquiry, arrival and departure dates (optional) and message
    Purpose
    To reply to enquiries about bookings, packages, transfers, parking, meetings or any other matter
    Who processes it
    Arsatur S.A., owner of the website

  • Proposal request for meetings and events

    Data
    Full name, company, email address, phone number, type of event, preferred date, number of attendees, whether rooms are needed, number of nights and anything included in the message
    Purpose
    To prepare and send the proposal for the meeting or event
    Who processes it
    Arsatur S.A., owner of the website

  • Email to info@akquaaa.com

    Data
    Whatever is included in the email
    Purpose
    To deal with enquiries and transfer requests
    Who processes it
    Arsatur S.A., owner of the website

  • Room booking on the booking engine

    Data
    The data the engine asks for to complete the booking
    Purpose
    To manage the room booking
    Who processes it
    To be confirmed with the hotel (role of the booking engine provider)

  • Browsing the website

    Data
    Cookies and browsing data
    Who processes it
    See the cookie policy

The legal basis for each channel is set by the hotel's legal adviser: it will be added to each channel once the text is approved.

How to exercise your data protection rights

  1. Write to info@akquaaa.com or by post to Arsatur S.A., Avda. Sant Joan de Déu, 119, 43820 Calafell (Tarragona). The link opens an email with the subject line “Data protection rights request”.
  2. Add to the subject line the right you wish to exercise, and provide proof of the identity of the person making the request.
  3. The data controller will reply within the time limit set by data protection law.
  4. If you are not satisfied with the reply, you can lodge a complaint with the Spanish Data Protection Agency (AEPD) through its online office (opens in a new tab).
Email info@akquaaa.com

Full privacy policy

This policy provides information on the processing of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, GDPR), and with Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

Data controller

The controller of the personal data collected through this website is its owner:

  • Website ownerArsatur S.A.
  • Tax ID (CIF)A43022177
  • AddressAvda. Sant Joan de Déu, 119, 43820 Calafell (Tarragona)
  • Emailinfo@akquaaa.com

These are the same details as those given in the legal notice.

Room bookings are completed on the Witbooking booking engine, on an external domain.

Controller of room booking data and role of the booking engine provider: to be confirmed with the hotel.

Purposes of processing

Each channel has its own purpose:

  • Contact form: to reply to the enquiry sent, about bookings, packages, transfers, parking, meetings or any other matter.
  • Proposal request for meetings and events: to prepare and send the proposal for the meeting or event.
  • Email to info@akquaaa.com: to deal with enquiries and transfer requests.
  • Room booking on the booking engine: to manage the booking.

The data requested through each channel is listed in the processing table. On the forms, fields marked * are required: the request cannot be sent without them. Cookies and browsing data are explained in the cookie policy.

Legal basis for processing

The GDPR only allows personal data to be processed where there is a legal basis for doing so, such as the consent of the data subject, steps taken at their request prior to entering into a contract or the performance of a contract, compliance with a legal obligation, or the legitimate interests of the controller.

Legal basis for each channel (contact form, proposal request, email and room booking): set by the hotel's legal adviser.

Where processing is based on consent, that consent can be withdrawn at any time, without affecting the lawfulness of processing carried out before its withdrawal.

How long we keep your data

Submissions from both forms are delivered to the info@akquaaa.com inbox, and contact form submissions are also logged on the website.

In accordance with the GDPR and the LOPDGDD, data is kept only for as long as necessary for the purpose for which it was collected and, after that, blocked for as long as any liability may arise from the processing.

Retention periods for each channel: set by the hotel's legal adviser.

Who your data is disclosed to

The website's forms are protected against spam.

Room booking data is entered on the booking engine, which runs on an external domain belonging to its provider; who is responsible for that data is stated in the data controller section.

Anti-spam service for the forms, recipients, processors and transfers outside the European Economic Area: set by the hotel's legal adviser.

Your rights under data protection law

Data protection law gives everyone whose data is processed the following rights:

  • Access: to find out whether their personal data is being processed and to obtain a copy of it.
  • Rectification: to have inaccurate data corrected or incomplete data completed.
  • Erasure: to ask for the data to be deleted, for example when it is no longer needed for the purpose for which it was collected.
  • Objection: to object to the processing in the cases provided for in the GDPR.
  • Restriction of processing: to ask for the data to be kept but not used, for example while its accuracy is being checked.
  • Portability: to receive the data they have provided in a structured, commonly used format, or to ask for it to be transmitted to another controller, where the processing is based on consent or on a contract and is carried out by automated means.
  • Withdrawal of consent: to withdraw consent at any time, where the processing is based on it.

The steps for exercising these rights, and for making a complaint if the reply is not satisfactory, are set out in the section How to exercise your data protection rights.

Security and changes to this policy

The GDPR requires the controller to apply appropriate technical and organisational measures to protect personal data against loss, alteration or unauthorised access.

This policy may change to reflect changes to the website, to the processing carried out or to the law. Each version carries its last review date, which is shown at the top of the page and at the end of this text.

Last reviewed: date pending, the same as at the top of the page.

Other Hotel Akquaaa legal texts

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